Returns and Refunds
Quantum Ink does not have a return or refunds policy.
If an item was damaged during shipment and handling, please call us at 1-818-8351 within 48 hours of receiving the product.
All our tattoo ink products are shipped from our laboratory in Los Angeles, California. Orders placed during weekdays will be shipped within 2 (two) business days, subject to availability. Standard shipping is by FedEx. Delivery within the U.S. will arrive within 5 to 7 business days after receiving your order. To calculate shipping costs for the selected item, add items to your cart and enter your zip code. Please take note that deliveries by FedEx are only on weekdays. On the checkout page, you have shipment options from ground delivery to next-day air delivery. Please note that orders placed on a Friday will not arrive at their destination until Monday, even if you choose Next Day Air delivery.
Quantum Tattoo Inks Can Ship Worldwide
You can't cancel your orders once you confirm your order. We are committed to processing your order quickly once you complete the checkout process, and we notify our warehouse to pack the order for shipment immediately. You are responsible for paying customs duties once the shipment arrives at customs. We are not obliged to refund your order if the package is held at customs.
Track and Trace
You will receive a shipping and order confirmation from Quantum Tattoo Ink via email after placing your order. You will also receive a confirmation with the tracking information via email once your order is with the carrier.
Quantum Tattoo Inks is not responsible for shipping delays due to unforeseen weather conditions, holidays, natural holidays, epidemics or pandemics, custom holds, natural disasters, and acts of God.
The climate-controlled environment used by the carrier is not guaranteed. If you live in a local area where extreme weather conditions are present, the extreme cold or heat may damage your ink if you opt for ground shipping. We recommend using Next Day Air or Express shipping under these conditions.