There are no returns or refunds.
If an item was damaged during shipping, please call 1-818-760-8351 within 48 hours upon receiving the product.
We ship worldwide. Orders are shipped 1-3 business days after your order is placed.
Shipping is available by FedEx, both internationally and domestically.
Delivery within the U.S. will generally arrive in 5-7 business days. Quantum is not responsible for shipping delays due to holidays, unforeseen weather conditions, natural disasters, acts of terrorisms, customs holds, etc.
For international orders, once a shipment arrives at customs, recipient may be responsible for paying import taxes and customs/duty fees. Shipping fees are not eligible for a refund if a package is held at customs.
Pigments may be damaged if exposed to extreme heat or cold. If you live in a climate with extreme temperatures, your ink may be damaged during ground shipping. We can't guarantee a climate controlled environment. Next Day Air or Express shipping would be best.
Shipping & Returns